Exchange & Return Policy

At Opio Fragrances, customer satisfaction matters to us. While we do not offer refunds, we are happy to provide an exchange under the conditions outlined below.

1. No Refund Policy

All purchases made through Opio Fragrances are non-refundable.
We only offer product exchange if the eligibility criteria below are met.

2. Exchange Eligibility

You may request an exchange if:

• The request is made within 14 days of delivery.

• The product is unused, unopened, and in original packaging.

• The product seal must be intact.

• You provide a valid order number or proof of purchase.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during delivery

• Defective

• Incorrect (different product than ordered)

Please notify us within 48 hours of receiving your order with clear photos. After verification, we will arrange a replacement at no extra cost.

4. Non-Exchangeable Items

For hygiene and safety reasons, exchanges are not accepted for:

• Opened or used perfumes

• Products with broken seals not reported at delivery

• Items returned without original packaging

5. Exchange Process

To request an exchange:

1. Contact customer support within the eligible timeframe.

2. Provide your order number and reason for exchange.

3. Our team will guide you through the return shipping process.

4. Once we receive and inspect the product, your replacement will be dispatched.

6. Shipping Costs for Exchanges

• If the exchange is requested for personal preference, customers may be responsible for shipping charges.

7. Order Cancellation

Orders may be cancelled before dispatch only. Once shipped, orders cannot be cancelled and will fall under the exchange policy.

Customer Support

If you need assistance regarding exchanges or returns:

📧 info@opiofragrances.pk
📞 +92 335 9399351